Frequently Asked Questions

My Order

• When will My Order be Shipped?

  Orders are shipped within 1 to 2 business days from the date payment for your order is received. Orders placed before 2:00PM PST with UPS Overnight usually ship same day. To expedite the processing time, it’s a good idea to have your order shipped to the same address as the billing address of the card used for the purchase. You will be emailed a tracking number once your order has been shipped.

• I need to Cancel or Modify My Order.

  If you placed your order within the last 24 hours, please submit an urgent request. If you placed your order more than 24 hours ago, please submit a request, chat with us online, or call us.

• How do I Track My Order?

  You will receive an email with your tracking number once your order has been shipped. You cannot track your order until you have received your tracking number.

• What if I receive a Wrong or Damaged Order?

  Let's make it right. Please contact us.

• I have Another Question about My Order.

  We would love to hear from you, please contact us.

• I need help selecting the right shoes, what should I do?

  Chat with us online or give us a call! Our knowledgeable Customer Care Specialists are available to answer any questions you may have.

• Do you ship to Hawaii, Alaska, PO boxes, APO/FPO addresses or other U.S. Territories, such as Puerto Rico or Guam?

  Yes, PYS.com does ship orders to these locations. All items going to those locations will be sent via USPS.

Inventory

• When does PYS.com restock?

  We receive and post new inventory on our website 3 to 5 times per week. Unfortunately, we do not have specific restocking dates for any items. Our representatives will not be able to answer when or if an item will be restocked.
  
  If the item that is sold out is no longer on the New Arrivals page, it most likely will not be restocked. In the event that it is restocked, it will be re-listed on the New Arrivals page.
  
  To stay up to date with our newest arrivals, check out our blog, like us on Facebook or follow us on Twitter where we regularly announce recent and upcoming inventory.

• How can I get an item that's currently out of stock?

  Unfortunately, if an item is listed as out of stock, not listed, or a specific size is not listed, we do not have it in stock and it cannot be ordered.

• Can PYS.com place a special order for me for an Out of Stock item?

  At this time we are unable to complete special orders. The only items available for purchase are those listed on our website in the available sizes. If an item or size is not listed, it is not available for purchase.

• Is PYS.com's merchandise Authentic?

  Yes! All of the items listed and sold on our website are authentic products of their registered trademark. We do not sell fake or replica merchandise.
  
  We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

• Where does PYS.com get its Shoes and other Merchandise?

  We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

Payment Methods and Billing

• Can I Pay with my Credit/Debit Card?

  Yes, you can pay with your credit and/or debit card! To pay with your card, please checkout using the PayPal or Secure Payment checkout options.
  
  All prices are listed in US Dollars. All international customers must checkout using PayPal or Western Union. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

• Can I Pay with PayPal?

  Yes, you can pay with PayPal! PayPal is the preferred payment method. You do not need a PayPal account to use PayPal, and you can still use your Debit or Credit card.
  
  All prices are listed in US Dollars. All international customers must checkout using PayPal or Western Union. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

• What is PayPal?

  For more information about PayPal, please directly visit PayPal’s website: www.PayPal.com. Or you can reach their customer service team by phone at (1) 888-221-1161 (USA & Canada). International customers, please visit PayPal's website for more customer service information.

• How do I use my Store Credit?

  If you returned your order and exchange for store credit, your store credit can be used toward your next order. Simply place an order and store credit will automatically applied during checkout.

• Do you accept international credit cards

  PYS.com accepts international credit cards via PayPal for All International Orders.

Return & Exchange

• What if I receive an order I’m not happy with?

  If for any reason you receive an order from PYS.com that you are not completely satisfied with, you have 14 calendar days (2 weeks) to POST-MARK the order to return it to us for a full refund less shipping fees.
  
  Of course, if you receive the wrong or damaged order, shipping fees are also refunded.

• How long will it take to receive my refund for my return?

  We process all returns within 1 to 2 weeks from the date we receive your return. On average, it takes about 2 to 3 weeks from the date you mail your return before the refund is posted in your account.

• Can I return an order for a refund?

  Yes. We will gladly refund your order as long as you meet our return guidelines.

• What if I receive a Wrong or Damaged Order?

  We're eager make it right. Please contact us.